Austin Texas Tshirts and Hats
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Custom Printing FAQ

What is Screen Printing?

Screen Printing is the industry standard for superior quality in decorating custom apparel. Most of all tees sold in major retail stores or online have been screen printed. The process is designed to create a durable and bold graphic in appearance while maintaining cost efficiency at the same time.

Today, screen printing is accomplished by making a mesh stencil (called a screen) for each color that needs to be printed. Screens must be lined up (or registered) in order to create an accurate image. Ink is then pushed through the screens one color at a time onto the fabric. Lastly, garments are put through a dryer so that the ink can properly and permanently cure.

How many shirts do I have to order? Can I get 1 shirt made?

Our minimum order quantity is 25 pieces per graphic. Garments can be mixed and matched as long as they all get the same print.

Can I get the same print but in different colors?

Yes, but there is an Ink-Change fee of $10 per change of color.

How long will take for my order to be ready?

Our normal turnaround time is 10 business days. The 10 days begin once everything has been approved by you (the customer), and payment has been made. Rush options are available for an additional 35% fee of the total. 

When do I pay? 

Payment is required once everything is approved by you (the customer). We accept 50% of payment for larger orders, and the other 50% once it is delivered or picked up.

How can I bring the price down?

The easiest way is to order larger quantities, the more you order the cheaper each garment will be. 

Can you do (insert creative idea here)?

Maybe! Tell us about your idea and we will see what we can do. We are artists at heart and will work with you to push the limits of Screen Printing to see what is possible.

What is an underbase?

 An underbase is a layer of white ink that is printed underneath all other colors when printing on a dark garment with plastisol ink to create opacity. Color inks are transparent and if printed without an underbase they mix with the color of the garment. An underbase is like a primer for the colors to print on top.

There were some shirts missing from my order, how come?

Orders can be up to 5% short. Garments can sometimes be unpredictably damaged in the printing process, due to this we cannot guarantee that you will receive 100% of your order (although we usually do). Ordering extra shirts is highly recommended. We will refund or credit you for any missing garments.

 How do I send you my Art?

All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. Orders cannot be started until we have usable artwork.

If you are working with Illustrator, these simple steps will help ensure that there are no problems when processing your art files.

  • Leave your artwork in layers so that we can more easily separate the artwork.
  • Embed your images by selecting everything and then selecting the “embed image” option from the drop-down menu on your links palette.
  • Outline your fonts by following these steps:
    1. Open your art file.
    2. Unlock all layers and objects.
    3. Select everything.
    4. Go to the “Type” menu and select “Create Outlines.”
    5. All of your fonts should be converted to vectors so you can save and send over. If this is not done, and we do not have the font you chose to use, Illustrator will change the font to something basic.

 Is Screen Printing eco-friendly?

We print with both plastisol and waterbased inks and both are harmless when handled properly by filtration of waste water, curing waste ink and by using V.O.C.-free chemicals for cleaning. We follow these procedures to have the least impact on the environment as possible. There is debate, but waterbase ink is generally considered to be the environmentally friendly option due to the lack of PVC compounds in the ink.